North Bay Regional Center (NBRC) is committed to building strong partnerships with individuals and families and being responsive to each person’s unique and individualized service needs. Yet despite our best efforts, there may be a time when an applicant for, or a recipient of, services from NBRC disagrees with a decision we have made.
If that is the case, you may ask us to review our decision to make certain all information was considered. Most issues are resolved informally through the use of open discussions with your Service Coordinator or his/her supervisor. However, if the matter continues to be unresolved to your satisfaction, you may request to participate in the Fair Hearing Process. This may include mediation, an informal hearing or a fair hearing.
The California Welfare and Institutions Code Section 4700 mandates that Regional Centers shall have a fair hearing procedure for resolving conflicts between the Regional Center and applicants for, or recipients of, service. This may be used to appeal any action of the Regional Center which is believed to be illegal, discriminatory or not in the best interest of the applicant or recipient. You may click here to access the Fair Hearing Request form. You may also click here to learn more about the NBRC Community & Staff Whistle Blower Policy.