Director of Client Services


North Bay Regional Center (NBRC) is a private non-profit corporation under contract to the State of California, to provide the coordination of services to individuals with developmental disabilities.  NBRC is one of twenty-one regional centers in California that serve as the point of entry into the State’s developmental disabilities service delivery system.  NBRC serves approximately 9,000 consumers and employs over 225 persons working out of two offices in a three-county area of Northern California.  The main office is located in Napa.


The Director of Client Services reports to the Regional Center Executive Director.  The position has overall responsibility for implementing the Regional Center’s mandate to provide intake and eligibility determination, client assessment, case management services, clinical services, outreach, client advocacy, and legal services.  Serves as a member of the Executive Team and approves the hiring of new Client Services supervisory staff.  Recommends policies and procedures to the Executive Director and administers procedures within the Client Services division.  Identifies staff and community training needs, develops or directs development of training programs and recommends priorities for client services.  Represents the agency as requested by the Executive Director in liaison to DDS and state level work groups.  Liaisons with counterparts at other regional centers.


Leadership:  Establishes goals and provides vision for the Client Services division.  Assists the Executive Director in the development and implementation of agency strategy through collaborating with local community and state agencies.

Management: Knowledge of and ability to apply principles of management and organization, personnel administration and supervision.

Client Services: Knowledge of interdisciplinary process and clinical interventions most frequently used in programs for people with developmental disabilities.  Knowledge of and ability to apply sound case management philosophies, techniques and procedures.  Possesses the ability to adopt a course of action which stimulates productivity and improves services to meet consumer/community needs.

Administration:  Provides guidance on administrative matters including personnel, administrative changes, scheduling service loads and work flow.

Team-building:  Assures that a positive work environment is present and facilitates open communication and sharing of information and ideas.


  • Master’s degree in social work, counseling, psychology, or related field.
  • At least four years experience in one of the above fields, with a minimum of five years supervisory experience.
  • Experience working with people with developmental disabilities is preferred.
  • Familiarity with employment law and personnel practices and policies.
  • Multi-task orientation; works well under pressure; prioritizes and produces within deadlines.
  • Proven ability to develop and motivate personnel.


Executive salary commensurate with qualifications and experience.  Excellent benefits including CalPERS (California Public Employees Retirement System).


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