Problems

What if Problems Arise?

Your local Early Start Program will help you access coordinated early intervention services for your child. But if problems arise, the following are strategies to resolve any problem.

Use your support network to plan strategy, boost morale, rehearse statements or questions for meetings with service personnel, etc.
Know who to contact when questions or problems arise.
State your concerns, needs, and fears before making demands. Be prepared to problem solve with the people working with your child and you. Negotiate solutions based on outcomes, rather than personalities
State your requests and expectations clearly, and allow time to develop solutions. Make sure you are clear on who will take the next step.
Follow up on your verbal requests in writing.
Ask for a response or a meeting within a specific time period.
Document all contacts and steps you have taken to seek solutions.
Use the "chain of command" when your concerns are unresolved.
Request a review or appeal if issues remain unresolved. Learn the policies that are in force and how to handle complaints. Ask for assistance from your service coordinator in preparing a request for review or hearing.
Obtain copies of the laws and policies that relate to your specific areas of concern. Seek help from knowledgeable professionals and parents in interpreting these documents.
Decide what to do when agreement is not possible; agree to disagree, or call a halt for the time being.
Consider requesting to work with someone else if differences between you and a professional appear insoluble.

Strategies for Successful Meetings

Prepare a plan ahead of time, including the outcomes you hope for. It is helpful to write it down.
Clarify the issues or reasons for meeting, as you see them.
Ask clear, direct questions, as appropriate.
Ask for a specific statement of policy as it relates to your situation.
Ask for this information in writing.
Listen closely to all that is said. Ask for clarification of issues or terms that are unfamiliar.
Take notes on what you are told.
Take someone with you who will help you stay with your plan and also make observations or take notes to augment your own.

The most important thing to remember is that the Early Start Program is for you and your child. Keep all of this information in perspective. You need to focus on your baby and your family and take care of yourself, too. One option is to become actively involved at the local level or in the legislative process on policy issues that affect you and your family. The early intervention system has evolved in response to parents who advocated for more effective and family-centered services.

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