Associate Director of Client Services – Children & Adults – Napa/Solano Counties

Company Overview

At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

North Bay Regional Center is one of 21 Regional Centers for persons with developmental disabilities in California. Started as a grass roots movement, Regional Centers were originally established to assist persons with intellectual disabilities — and their families — in identifying and developing services and programs within their communities that help them lead more independent lives.  Each a non-profit, community-based organization, Regional Centers were established in 1965 under legislation sponsored by Assemblyman Frank Lanterman. The Lanterman Act became effective in 1969 and later expanded the populations served to include persons with intellectual disabilities, cerebral palsy, epilepsy, autism, and other disabling conditions requiring services similar to individuals diagnosed with intellectual disabilities. In 1972, NBRC was incorporated to serve Napa, Sonoma and Solano counties.

Who We Serve

North Bay Regional Center provides advocacy, services, support and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.

We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

Diversity, Equity and Inclusion

North Bay Regional Center (NBRC) staff, vendors, Board of Directors and the community have been working diligently to understand and reduce service disparities that effect the day to day lives of our consumers and their families, with a goal of evolving into a more culturally competent local service system that effectively promotes diversity, equity, inclusion, and belonging. We believe it is critical to our success as an agency to learn from each other and grow together.

Are you passionate about providing support and caring for individuals with developmental disabilities? Are you looking for an organization where we help our clients achieve their goals and dreams? North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities. At North Bay, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas: employment, independence, community access and family supports.

NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances. We also value the contributions that our diverse staff bring to the agency.

Nature of work

Administratively responsible for case management oversight of clients over the age of 6 through adulthood, for Napa/Solano counties.  This position will work in the Napa office, and under the general direction of the Director of Client Services, the Associate Director orients, trains, supervises, and evaluates client services staff and subordinate supervisors; assists the Director of Client Services in procedure development; evaluates service-delivery effectiveness; conducts staff meetings; communicates Department of Development Services (DDS), NBRC Board of Directors, and Management policies and procedures to staff members; ensures services are provided to clients according to all applicable laws, regulations and agency policies and procedures; coordinates regional center services with community resources; may be responsible for temporary or ongoing special projects or grants; provides case consultation when needed.

Examples of work

Supervises Case Management Supervisors and may supervise other specialized staff members as assigned. Collaborates with supervisors on performance reviews of all staff members; may approve purchases of service; conducts staff meetings; attends meetings as the regional center’s primary liaison to major community organizations, including local school districts and mental health organizations, and maintains productive lines of communication with community partners; develops and implements interagency agreements; plans and schedules training for agency staff members; participates in the recruitment and selection of employees.

Develops and provides training and information to support regional center Service Coordinators in building expertise to guide clients and families through various transitions. Builds relationships between case management teams and between NBRC offices. Works collaboratively with other Associate Directors to build consistency across procedures, practices, and training.

Works with regional center leadership in developing innovative and efficient case management practices and procedures.

Stays updated with, and provides guidance to, regional center employees on new and changing laws, regulations, and federal policy letters.

Participates in regular calls and/or meetings with the Department of Developmental Services, as needed.

Minimum Education and Experience

Completion of a master’s degree in a field which offers content related to developmental disabilities, such as social work, psychology or nursing; two years of paid experience after the degree, at least one of which is in the field of developmental services, and two years of supervisory experience in a specialty field.

Special Requirements

  • Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours. Provide minimum automobile liability insurance as required by California Law.
  • Flexibility in work hours is required to meet the needs of the regional center constituency.
  • This position will be primarily based in the office however, remote work may also be available.


At NBRC, we offer our employees a comprehensive benefits package, including:

  • CalPERS Retirement Plan
  • CalPERS Medical Insurance Plans, with generous employer contributions
  • Dental Insurance, with zero cost for employee only coverage
  • Vision Insurance, with $5/month employee cost share for employee only coverage
  • Flexible Spending Accounts for Medical and Dependent Care
  • 100% Employer Paid Life Insurance
  • Generous vacation and sick accrual policies
  • Employee Referral Reward Program
  • 15 Paid Agency Holidays/year
  • CalPERS 457 Supplemental Retirement Plan
  • Bi-lingual language differential
  • For those speaking , reading and writing other than English – $175 per month
  • For those speaking a language other than English – $125 per month
  • For those using American Sign language – $175 per month

Salary Range

$103,392 – $138,564 with opportunities for 5% increases annually.