Client Services Assistant – Clerical – Napa

Company Overview

At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens.  As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

Who We Serve

North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.

We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

Are you passionate about providing support and caring for individuals with developmental disabilities?  Are you looking for an organization where we help our clients achieve their goals and dreams? North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities.  At North Bay, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas: employment, independence, community access and family supports.

NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances. We also value the contributions that our diverse staff bring to the agency.

Note: Bilingual Spanish/English skills are preferred.


Provides entry level administrative support and assistance to Case Management, Clinical, Early Intervention, Resource Development, Emergency Management & Facilities Department, Information Technology (IT) staff and agency departments, as needed.

If Assigned to IT or Emergency Management and Facilities Department

  • Will be expected to pick up, move and transport office equipment within the office, as well as to other NBRC offices, i.e. monitors, computers, etc. Must be able to lift a minimum of 30 lbs.
  • This position will be expected to support the Napa and Santa Rosa offices via a physical presence and will require regular travel between offices.
  • This position will be primarily based in the office; however remote work may also be occasionally available.

Examples of Work

Monitor and triage the Facilities’ email in box for all NBRC occupied premises, to ensure requests are addressed or resolved promptly. Respond to basic level Facilities email requests, reviewing escalated requests with the Emergency Management and Facilities Coordinator and communicating completion of tasks. Provide administrative support for the Santa Rosa office parking garage in coordination with the Emergency Management and Facilities Coordinator. Facilitate NBRC’s seating reservation software, making changes, running reports, and coordinating with supervisors to assign seats for NBRC employees. Assist Department and Human Resources with maintenance and management of alarm/fob system online portal and employee access.  Maintain supplies and equipment for the Department. Track implementation of ergonomic requests made to Emergency Management and Facilities Department.  Work with the Emergency Management and Facilities Coordinator on implementing Department of Developmental Services initiatives related to Disaster Preparedness.   Access and update vendor files in the agency’s electronic file storage system. May be assigned to support other staff members/supervisors and assist with phone and receptionist backup duties.  Will be expected to complete a variety of typing/data input, provide scheduling assistance, and complete filing, copying, FAX and mail duties.

Minimum Education/Experience

Equivalent to graduation from high school; three years paid clerical experience.


Graduation from business school or other two-year post high school secretarial program and two years experience.  Must know Microsoft Word have the ability to type 50 WPM.

Special Requirements

Fluency in a language in addition to English is desirable and may be required.

A valid driver’s license and minimum legal automobile insurance are required and the ability to provide personal automobile transportation during working hours and for after-hours emergencies or access to another form of reliable transportation which meets these minimum requirements.  This position will be primarily based in the office; however remote work may also be available.


At NBRC, we offer our employees a comprehensive benefits package, including:

  • CalPERS Retirement Plan
  • CalPERS Medical Insurance Plans, with generous employer contributions
  • Dental Insurance, with zero cost for employee only coverage
  • Vision Insurance, with $5/month employee cost share for employee only coverage
  • Flexible Spending Accounts for Medical and Dependent Care
  • 100% Employer Paid Life Insurance
  • Generous vacation and sick accrual policies
  • Employee Referral Reward Program
  • 15 Paid Agency Holidays/year
  • CalPERS 457 Supplemental Retirement Plan
  • Bi-lingual language differential:
  • For those speaking , reading and writing other than English – $175 per month
  • For those speaking a language other than English – $125 per month
  • For those using American Sign language – $175 per month


$41,124 – $55,164 with opportunities for 5% increases annually