Intake Referral Coordinator

Company Overview

At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens.  As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

Who We Serve
North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.
We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

Are you passionate about providing support and caring for individuals with developmental disabilities?  Are you looking for an organization where we help our clients achieve their goals and dreams? North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities.  At North Bay, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas: employment, independence, community access and family supports.
NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances. We also value the contributions that our diverse staff bring to the agency.

Note: Bilingual Spanish/English skills are preferred.

We have 1 Intake Referral Coordinator position available in our Napa or Santa Rosa office.

Job Responsibilities

Under the general supervision of the Intake Department Manager, an Intake Referral Coordinator  handles scheduling and coordinating applicant testing in both the Napa and Santa Rosa office.  The Intake Referral Coordinator is the first point of contact between the regional center and prospective clients over the age of 3 years seeking to access center services.  The Intake Referral Coordinator gathers information and determines the appropriateness of the referral.  The Intake Referral Coordinator provides information about services performed by the regional center as well as referrals to private and public service agencies as appropriate.

Nature of Work

This is a specialist class performing complex and varied duties including, receiving referrals to NBRC from parents, professionals and the general public through phone calls, internet, faxed referrals and walk-ins for Lanterman services and gathering initial information and obtaining records related to eligibility category of concern. Provides applicants with an overview of the Regional Center and categories of eligibility and identifies expectations during the intake process.

Provides resource support and referral information to applicants and their families who may not qualify for intake services. Completes required reports, recoding and forms.  Collaborates and consults with clinical staff, as needed. Assists in gathering statistics related to intake and assessment processes. Coordinates with manager in assigning appropriate referrals to assessment staff who follow up with and complete the eligibility process.  Provides assistance on other tasks as needed by the Intake Department and or agency. As experience and expertise are developed, the successful candidate will function with a reasonable degree of independence.

Job Requirements

  • High school diploma or equivalent plus 3 years of related experience during which time the employee has demonstrated the ability to assume increasingly responsible duties.
  • Bilingual Spanish/English speaking skills preferred.
  • This position is office based.  Remote work may be available after established performance expectations are met.

Under a mandate issued by the Department of Developmental Services (DDS) on September 28, 2021, all Regional Center Employees must be fully vaccinated by November 30, 2021, or be approved for a medical or religious exemption by NBRC. If offered a position at NBRC, all newly hired employees will be required to provide proof of vaccination, or to engage with NBRC in an interactive discussion regarding a potential medical or religious exemption.


We offer our employees an all-inclusive compensation and benefits plan, including:

  • Medical, Dental and Vision Insurance
  • Life Insurance and Long Term Disability
  • Retirement plan – CalPERS
  • Vacation Time and Sick Leave
  • Training and Orientation
  • Paid Holidays

Salary Range

$40,740 – $54,600 with opportunities for 5% increases annually