Quality Assurance Monitor – Title 17

Company Overview

At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

North Bay Regional Center is one of 21 Regional Centers for persons with developmental disabilities in California. Started as a grass roots movement, Regional Centers were originally established to assist persons with intellectual disabilities — and their families — in identifying and developing services and programs within their communities that help them lead more independent lives.  Each a non-profit, community-based organization, Regional Centers were established in 1965 under legislation sponsored by Assemblyman Frank Lanterman. The Lanterman Act became effective in 1969 and later expanded the populations served to include persons with intellectual disabilities, cerebral palsy, epilepsy, autism, and other disabling conditions requiring services similar to individuals diagnosed with intellectual disabilities. In 1972, NBRC was incorporated to serve Napa, Sonoma and Solano counties.

Who We Serve

North Bay Regional Center provides advocacy, services, support and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.

We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

Diversity, Equity and Inclusion

North Bay Regional Center (NBRC) staff, vendors, Board of Directors and the community have been working diligently to understand and reduce service disparities that effect the day to day lives of our consumers and their families, with a goal of evolving into a more culturally competent local service system that effectively promotes diversity, equity, inclusion, and belonging. We believe it is critical to our success as an agency to learn from each other and grow together.

Are you passionate about providing support and caring for individuals with developmental disabilities? Are you looking for an organization where we help our clients achieve their goals and dreams? North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities. At North Bay, we’re promoting opportunities by supporting choices for people with developmental disabilities.

North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas: employment, independence, community access and family supports.

NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances. We also value the contributions that our diverse staff bring to the agency.

POSITION

Under the direction of the Quality Assurance Supervisor, the Quality Assurance Monitor works as part of the Quality Assurance Team and is responsible for monitoring and evaluating the regional center’s vendor service providers including residential, day program, supported living, professional and other vendor service providers.  The Quality Assurance Monitor determines service provider compliance or non-compliance with contracts, Title 17 California Code of Regulations, Home and Community Based Services Waiver (Medicaid Waiver) program requirements and NBRC Best Practices.  The Quality Assurance Monitor is responsible for investigation of complaints and necessary follow-up; development of corrective action plans, technical assistance plans, vendor and staff training, analysis of special incident reports and implementation of NBRC’s Quality Assurance Plan.

MINIMUM EDUCATION AND EXPERIENCE

Completion of a Master’s Degree in education, special education, social work or a related field.  Two years’ experience after graduation in a field of developmental disabilities including some experience in the area of program evaluation and monitoring.

-OR-

A Bachelor’s Degree in a related field and four years’ experience in the above areas may substitute for a Master’s Degree.

SPECIAL REQUIREMENTS

  • Fluency in a language in addition to English is desirable and may be required.
  • Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours. Provide minimum automobile liability insurance as required by California Law.
  • Flexibility in work hours is required to meet needs of the regional center constituency.
  • This position will be primarily based in the office, however, remote work may also be available.
  • This position may require regular travel within Sonoma, Napa and Solano Counties, as well as travel to outside of NBRC’s catchment area

Benefits

At NBRC, we offer our employees a comprehensive benefits package, including:

  • CalPERS Retirement Plan
  • CalPERS Medical Insurance Plans, with generous employer contributions
  • Dental Insurance, with zero cost for employee only coverage
  • Vision Insurance, with $5/month employee cost share for employee only coverage
  • Flexible Spending Accounts for Medical and Dependent Care
  • 100% Employer Paid Life Insurance
  • Generous vacation and sick accrual policies
  • Employee Referral Reward Program
  • 15 Paid Agency Holidays/year
  • CalPERS 457 Supplemental Retirement Plan
  • Bi-lingual language differential:
  • For those speaking , reading and writing other than English – $200 per month
  • For those speaking a language other than English – $150 per month
  • For those using American Sign language – $200 per month

Salary

$66,012 – $88,500 with opportunities for 5% increases annually