Quality Assurance Monitor – Family Home Agencies

North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities.  We are looking for a Quality Assurance Monitor to join our dedicated team.  At North Bay, we’re promoting opportunities by supporting choices for people with developmental disabilities.

Job Description

Under the direction of the Quality Assurance Supervisor, the Quality Assurance Monitor works as part of the Quality Assurance Team and is responsible for monitoring and evaluating the regional center’s Family Home Agencies.  The Quality Assurance Monitor determines service provider compliance or non-compliance with contracts, Title 17 California Code of Regulations, Home and Community Based Services Waiver (Medicaid Waiver) program requirements and NBRC Best Practices.  The Quality Assurance Monitor is responsible for investigation of complaints and necessary follow-up; development of corrective action plans, technical assistance plans, vendor and staff training, analysis of special incident reports and implementation of NBRC’s Quality Assurance Plan.  Additionally, this position will assist in covering the responsibilities of the Special Incident Reporting (SIR) Coordinator during scheduled and unscheduled absences.

Job Requirements

Completion of a Master’s Degree in education, special education, social work or a related field.  Two years’ experience after graduation in a field of developmental disabilities including some experience in the area of program evaluation and monitoring.


Two years experience in a position at a Regional Center involved with program evaluation and monitoring.


A Bachelor’s Degree in a related field and four years’ experience in the above areas may substitute for a Master’s Degree.

Under a mandate issued by the Department of Developmental Services (DDS) on September 28, 2021, all Regional Center Employees must be fully vaccinated by November 30, 2021, or be approved for a medical or religious exemption by NBRC. If offered a position at NBRC, all newly hired employees will be required to provide proof of vaccination, or to engage with NBRC in an interactive discussion regarding a potential medical or religious exemption.


We offer our employees an all-inclusive compensation and benefits plan, including:

Medical, Dental and Vision Insurance
Life Insurance and Long Term Disability
Retirement plan – CalPERS
Vacation Time and Sick Leave
Training and Orientation
Paid Holidays

Salary Range

$57,648 – $77,292 with opportunities for 5% increases annually

Company Overview

At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

Who We Serve:

North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.
We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.